SHIPPING POLICY

Custom orders will fall subject to a case by case delivery timeframe.

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All other available woodworking items are made to order and are currently estimated to ship between 3-4 weeks from purchase.  

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Apparel, and accessory items such as stickers, keychains, and drinkware are kept in stock, so they will ship within 3-5 business days, delivery depending on mail service.

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Shipping Policy

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• Processing Time: Orders are typically processed within 3-5 business days. Custom or personalized items may require additional processing time.

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• Shipping Rates: Calculated based on weight, dimensions, and destination.

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• Shipping Methods: Standard, expedited, and express options available. Delivery times vary.

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• Shipping Restrictions: We ship only within the USA. No APO/FPO addresses.

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• Tracking Your Order: Receive a shipping confirmation email with tracking information.

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• Shipping Delays: Occasional delays may occur due to unforeseen circumstances.

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• Lost or Damaged Shipments: Contact us immediately for assistance.

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• Returns and Exchanges: Refer to our Return and Exchange Policy.

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• Contact Us: For questions, email cassiarosedesigns@gmail.com.

Due to the customized nature of our products, we regret to inform you that we do not accept returns, exchanges, or provide refunds unless the item arrives damaged or defective.

 

If you believe your item is damaged or defective, please contact us within 5 days of receiving your order, and we will work with you to resolve the issue. Please note that any request for a return, exchange, or refund must be accompanied by photographic evidence of the damage or defect.

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We appreciate your understanding and support of our small business. If you have any questions or concerns, please don't hesitate to contact us.